Valeria Maltoni, writes here in her posting about the talking that can fail or improve your customer service. She has 10 points, which I would summarise into the following: 1. Instead of your own talking – let your customers do it, and keep listening to the carefully. Which, in its turn, means that you will [...]
That’s a strange feeling – being neglected as a loyal customer… Think of it this way: who you could be loyal to in your life? Your parents, your kids and your spouse. Your friends and your very best partners. Think of being neglected by them. Exaggeration? Not really: I may be exaggerating the customers’ feelings [...]
Zalim 
Posted in Business, Marketing 
Tags: customer loyalty, customer service, retail, service 
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